Effective Date: 31 August 2024

1. Returns:

• Eligibility: We accept returns on items within 24 hours of delivery. To be eligible for a return, you must provide video of unboxing the product, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-Returnable Items: Certain items are non-returnable, including custom or personalized products, and items marked as final sale.
• Return Process: To initiate a return, please contact our customer service team at sales@tejasworld.com or +91 9662400409 to obtain a Return Authorization (RA) number. Include your order number and reason for the return in your request.
• Shipping Costs: Customers are responsible for the shipping costs of returned items unless the return is due to an error on our part or a defective product.

2. Replacement:

• Eligibility: We offer replacements for defective or damaged items. If you receive a defective or incorrect item, please contact us within 24hours of shipping.
• Replacement Process: To request a replacement, provide a description of the issue along with photos of the defective or damaged item. Our team will review your request and arrange for the replacement item to be sent to you.
• Shipping Costs: We will cover the shipping costs for replacement items if the original item was defective or if there was an error on our part.

3. Refunds:

• Refund Process: Once we receive and inspect the returned item, we will process your refund. Refund amount will be 70% of the total amount. Additionally, the customer shall be responsible for shipping charges payments. Refunds will be issued to the original payment method and may take [3-5] business days to appear in your account, depending on your bank or payment provider.
• Partial Refunds: If only a portion of your order is returned, you will receive a partial refund based on the items returned.

4. Exchanges:

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Addressing Issues:

• Contact Us: If you have any questions or issues with your order, please contact our customer service team at sales@tejasworld or +9662400409. We are here to assist you and ensure your satisfaction.

6. Address for Returns:

• Please send return items to: TEJAS WORLD, OPPOSITE POWER HOUSE, POWER HOUSE ROAD, KHAMBHAT-388620, GUJARAT.

7. Changes to This Policy:

• We may update this Return & Replacement Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.